Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Fixer ("Fixer", "we", "us"), an AI receptionist service operated by Niv Gur, collects, uses, stores and protects personal data, in accordance with Israel's Privacy Protection Law, 5741-1981 and its regulations (including Amendment 13). Contact: nivgurwork@gmail.com.

Our two roles

• As a controller — for data about you as an account holder (a business owner who signs up to Fixer).
• As a processor — for data about your end-customers that the bot handles on your behalf. The business using Fixer is the controller of that data; Fixer processes it only on that business's instructions (see "Data we process for businesses").

What we collect

• Account data — your name, email, a hashed password, and the business details you enter (business name, description, hours, pricing, and any knowledge you upload).
• Conversation & customer data — messages exchanged with the bot, including end-customers' names, phone numbers / WhatsApp IDs and message content, and the leads or appointments derived from them.
• Technical data — log data, IP address, device/browser information and timestamps, used for security and reliability.
• Cookies — essential cookies only (sign-in session and language). See our Cookie Policy.

How we use it

• To provide and operate the service — routing messages, generating AI replies grounded in your knowledge, capturing leads, booking, and human hand-off.
• To secure the service and prevent abuse.
• To support you and communicate about your account.
• For billing, if you subscribe to a paid plan.

We do not sell personal data, and we do not use your customers' conversation content to train third-party models for unrelated purposes.

Service providers (sub-processors)

We rely on trusted providers who process data on our behalf: Anthropic (the AI model that generates replies), Voyage AI (makes your knowledge searchable), Meta / WhatsApp Business Platform (message delivery), Neon (database) and Vercel(hosting). Some process data outside Israel (e.g. the EU or US). We share only what is necessary and rely on these providers' contractual and security safeguards.

Data we process for businesses

When a business uses Fixer to talk to its customers, that business decides what data is collected and why, and is responsible for having a lawful basis, for informing its customers, and for complying with applicable law. Fixer processes this data only to provide the service and on the business's instructions, and applies reasonable security. A data-processing addendum is available on request.

Retention

We keep personal data while your account is active and as needed to provide the service, then delete or anonymize it within a reasonable period, unless longer retention is required by law. You may request deletion at any time.

Your rights

Under the Privacy Protection Law you may request to review the personal data we hold about you, to correct or update it, and to ask us to delete it. To exercise these rights, contact nivgurwork@gmail.com. End-customers should contact the business they interacted with; we will assist that business.

Security

We use industry-standard measures — encryption in transit, hashed passwords, access controls and reputable infrastructure. No system is perfectly secure, but we work to protect your data and will act promptly on any incident as required by law.

Children

The service is intended for users aged 18+ and is not directed at children.

Changes & contact

We may update this policy; the date above will change and material changes will be communicated where appropriate. Questions or requests: Niv Gur, nivgurwork@gmail.com.